West Virginia Commission Clarifies Copper Network Notices For Frontier Customers
The West Virginia Public Service Commission has released a statement to Frontier Communications customers in the Bluefield-Beckley-Oak Hill area. The statement clarifies recent notices about the company's copper telephone network, assuring customers that their service will not be disconnected immediately…
Bluefield Beckley Oak Hill, WV, October 26, 2026 —
The West Virginia Public Service Commission has issued a statement for Frontier Communications customers in the Bluefield-Beckley-Oak Hill area, clarifying recent notices concerning the company’s copper telephone network.
According to the commission’s statement, customers’ service will not be disconnected immediately as part of the federal process to eventually phase out copper lines in places where replacement services are available. The clarification addresses the timing of disconnections described in the notices; it does not say that the copper network phaseout has been canceled.
The trend summary does not provide the date the statement was released or the date and wording of the notices sent to customers. It also does not specify when any phaseout may occur, which replacement services are available in particular locations, or what steps customers may need to take. The federal process’s name and detailed requirements were not provided.
The statement applies to Frontier Communications customers in the Bluefield-Beckley-Oak Hill area, as described by the commission. The information provided does not establish whether the clarification applies to customers outside that area or to other telephone providers.
The commission’s message distinguishes between an eventual transition away from copper lines and an immediate service disconnection. Based on the information in the statement, customers should not interpret the notices as meaning that their service will be disconnected immediately under the federal phaseout process. Further details about the process, including any customer-specific timelines, were not included in the available summary.
The commission’s statement is the only action described in the information provided. No response from Frontier Communications, customer accounts, inspection findings, enforcement measures, or additional agency guidance were included.
Story summarized from the original created by Brandy Lawrence on woay.com, see more information here.
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