Vervent, a specialized primary servicing partner for lenders, financial institutions and portfolio owners, today announced its expansion into the vacation ownership industry, extending its servicing expertise to developers, operators and lenders that manage vacation ownership portfolios. Vervent introduced its perspective in “Modernizing the Servicing Backbone of Vacation Ownership,” an article published by the American Resort Development Association (ARDA). The article argues that servicing is part owner experience, part financial infrastructure and part risk management, and that when those functions operate as one discipline, servicing can help protect the brand, identify risk earlier and improve portfolio performance.

Read the full article on ARDA : https://www.arda.org/news/modernizing-the-servicing-backbone-of-vacation-ownership/

In vacation ownership, performance is tested every month through recurring billing, payments, service questions and past-due conversations. Citing United States Owners Report: Shared Vacation Ownership, 2026, the article notes that 17% of owners are new to the category since 2023, and that this new generation of owners is entering a category often supported by servicing environments built for a less connected era.

The article frames financed vacation ownership as loan and receivables servicing with its own complexity. A single owner may carry a credit obligation alongside maintenance fees, assessments and use rights, and still experience it as one relationship with one brand. It outlines what modern servicing should deliver, including a reliable view of the owner and the portfolio, digital convenience backed by human judgment, current performance data and compliance built into the workflow, and it offers due diligence questions developers, operators and lenders can ask of a servicing partner.

“Vacation ownership needs a servicer that puts service first. Vervent has built the infrastructure, compliance discipline and developer and operator focus the industry demands,” said Frank Morrisroe, Former President of Equiant Financial Services and Strategic Partner to Vervent.

Vervent began servicing loans in 1986 and has more than 35 years of experience servicing complex consumer and commercial portfolios across multiple asset classes. The company’s vacation ownership offering is designed to configure that proven servicing infrastructure around the category’s product structures, business rules, brand standards and reporting requirements, rather than forcing vacation ownership into a generic lending model.

“We are excited to expand into vacation ownership, where servicing performance depends on operational discipline and owner-focused communication. Our expertise allows us to bring both to developers, operators and lenders,” said Jannet Zamora, Chief Global Services Officer, Vervent.

Developers, operators and lenders can read the full article on ARDA : https://www.arda.org/news/modernizing-the-servicing-backbone-of-vacation-ownership/ or contact Solutions@Vervent.com to discuss vacation ownership servicing.

About Vervent

Vervent is a specialized primary servicing partner for lenders, financial institutions and investors. With more than 35 years of experience, Vervent manages payment performance, borrower communications, collections, compliance and reporting across complex consumer and commercial asset classes, now including vacation ownership. Its services include Loan & Lease Servicing, Backup Servicing, Capital Markets Services and Credit Card Servicing. Contact us at Solutions@Vervent.com to connect with a servicing expert. For more information, please visit www.vervent.com

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